|
| If you can not find the answer of
your question below, please do not hesitate to
contact us from our 24 hours seafood help line. It
is our pleasure to assist you any time in any
matter. |
|
| How long
does it take from ordering to
delivery? |
|
| We work with the
fastest and best delivery company in UK therefore
it takes only overnight to receive the delivery in
UK region. |
|
|
Do I have to wait
in all day for my parcel to arrive?
|
|
| No. You can ask a
particular time period while you are placing your
order. If you might not be in, on the
delivery day, just tell us where you would like it
left. |
|
| It doesn't have to come
to your home address. Many members have theirs
delivered to their place of work, where it is
signed for by the receptionist. The parcel is
clean, dry and easy to handle. It can be kept in
reception, post room, office, or car and taken
home after work. |
|
| How far do
you deliver? |
|
| We accept online shopping
only in the UK region. For the wholesale
customers, we deliver to the every part of the
world in a short time. |
|
| How often
do you change your prices? |
|
| Availability and prize of
the items may vary on the season. We refrain to
change our product prizes as much as possible. Any
changes in stocks and prizes will be posted in the
website. |
|
| How much
does delivery cost? |
|
For orders under £40, the
delivery charge is £10.
For orders over £40,
delivery is free.
Our delivery charges reflect
the fact that we must ensure the fish stays fresh/
frozen between us and you. That means we use a
faster but more expensive "within 24 hours"
delivery service. We also use dry ice and special
packaging to keep the contents exceptionally
fresh/frozen. |
|
| Is your
site fully secure? |
|
|
Yes it is completely secure. Your
credit card details are taken by our secure server
hosted by a major international company using the
latest SSL encryption. |
|
| Do I have to order
online? |
|
| Dalyan Seafood limited
accept orders by e-mail, phone, online and fax.
Those who want to place orders by phone, e-mail,
or fax must enclose credit card and contact
information, otherwise purchase will not be
processed. |
|
| How is my order
delivered? |
|
| Your order will be delivered via
courier. |
|
| How do I pay for my
order? |
|
|
You will be asked for credit card
payment details when making your order. These will
be processed before we dispatch your order. The
privacy of your card details are under guarantee
of HSBC bank. |
|
| I’m not sure how to
cook some seafood products |
|
| Please visit our recipe
and cooking tips section for cooking instructions
and serving suggestions. |
|
| Is the seafood
suitable for home freezing? |
|
| Yes, but ensure you
separate individual fresh fillets or
whole fish before freezing or prepare fish to
your requirements. seafood may be placed on a
suitable tray to freeze then packed
into freezer bags or packed into
individual bags and placed directly into the
freezer - try to exclude as much air as possible
from inside the packaging as this will help
maintain the quality of your fish and
seafood. Recommended storage times are given
on our web site but will be dependant on the star
rating of your freezer. We recommend that you
refer to guidelines given by the manufacturer of
your appliance. |
|
| How do I add an
item to my trolley? |
|
| Just click on the "Buy"
button. If you want more than one of the item,
enter how many you want in the quantity box. To
confirm the item, just click the "Confirm"
button. |
|
| What if I don't
want an item in my trolley? |
|
| Go to the trolley page,
then click the "amend/delete" link and click
"Delete". |
|
| How do I change the
number of items? |
|
| Go to the trolley page,
then click the "amend/delete" link and enter the
new quantity. |
|
| How do I submit my
order on-line? |
|
| Go to the Checkout page,
fill in the details requested, then click "Confirm
order". |
|
| What should I do if
something goes wrong while ordering online? |
|
| Contact us immediately
from our 24 hours seafood help line. |
|
| What if I don't
want to place the order? |
|
| Your order will not be
processed until you click the "Confirm order"
button. |
|
