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Our Vision is to be a world-class
company which offers consumers finest quality
products in reasonable prize range. We will
accomplish our Vision through our commitment to
exceed customer expectations, outstanding products
and service and consumers involvement. Our
Motto is - Great Products- Great- Service- Great
Prizes- emphasizes that our visions reaches far
beyond just being a seafood supplier. Our
success in fulfilling our vision is measured by
customer satisfaction, team member excellence and
happiness, return on capital investment and
improvement in the state of the environment.
All Dalyan Seafood employees will help
accomplish this Vision by always: |
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Providing unparalleled personal
service. |
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Proactively tailoring innovative
solutions to fully meet each of our customer’s
needs. |
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Being accountable to customers
and colleagues in all we do.
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There is an old saying that the only
guarantee in life is change. We agree, and in that
spirit we anticipate the challenges that lie
ahead. With a strong emphasis on understanding our
history, we look to the future wisely knowing that
our evolution will be based on our collective
success. |
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We appreciate and celebrate that great seafood
and cooking increases the health and happiness of
all of our customers. Barbecuing Fishes with
others, eating healthfully and eating well-these
are some of the great joys of our lives. Our
goal is to sell the highest quality products that
also offer high value for our customers. High
value is a product of high quality at a
competitive price. Our product quality standards
focus on freshness, taste, nutritive value, safety
and/or appearance. |
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Our customers are the most important
stakeholder in our business. Therefore, we go to
extraordinary lengths to satisfy and delight our
customers. We want to meet or exceed their
expectations on every shopping trip. We know that
by doing so we turn customers into a marketing
staff. Outstanding customer service is a
result of both our Team Members skill and
enthusiasm in serving our customers and their
in-depth knowledge and excitement about the
products we sell. We nurture a quality business
relationship with our customers by daily
demonstrating our customer service
beliefs: |
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Customers are the lifeblood of
our business and we are dependent on them.
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Customers are the primary
motivation for our work. |
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Customers are people who bring us
their wants and desires and our primary
objective is to satisfy them as best we can.
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Customers are fellow human beings
with feelings and emotions like our own; they
are equals to be treated with courtesy and
respect at all times.
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We continually experiment and
innovate in order to raise our retail standards.
We create store environments that are inviting,
fun, unique, informal, comfortable, attractive,
nurturing and educational.
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Members. In addition to receiving
fair wages and benefits, belief in the value of
our work and finding fulfillment from our jobs is
a key reason we are part of Dalyan Seafood
Limited. Therefore, we design and promote safe
work environments where motivated Team Members can
flourish and reach their highest potential. And no
matter how long a person has worked or plans to
work with us, each and every Team Member is a
valued contributor.
There are many Team
Members in our company who "work behind the
scenes" to produce product, distribute product and
generally support our retail Team Members and
customers. Although they are not as visible as our
retail Team Members, they are integral to the
success of our business.
Achieving unity
of vision about the future of our company, and
building trust between Team Members is a goal of
Dalyan Seafood Limited. At the same time diversity
and individual differences are recognized and
honored. We aim to cultivate a strong sense of
community and dedication to the company. We also
realize how important leisure time, family, and
community involvement outside of work is for a
rich, meaningful and balanced life. We strive to build positive and healthy
relationships among Team Members. We believe that
the best way to do this is to encourage
participation and involvement at all levels of our
business. Some of the ways we do this are:
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Self directed Teams that meet
regularly to discuss issues solve problems and
appreciate each other's contributions.
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Commitment to make our jobs more
fun by combining work and play and through
friendly competition to improve our stores.
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Continuous learning opportunities
about company values, seafood, nutrition and job
skills. |
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Equal opportunity for employment,
with promotion mostly from within the company.
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Our business is intimately tied to
the neighborhood and larger community that we
serve and in which we live. The unique character
of our stores is a direct reflection of the
customers who shop with us. Without their support,
both financial and philosophical, Dalyan Seafood
Limited would not be in business. Our
interdependence at times goes beyond our mutual
interest in quality seafood, and where
appropriate, we will respond. |
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We see the necessity of active
environmental stewardship so that the earth
continues to flourish for generations to come. We
seek to balance our needs with the needs of the
rest of the planet through the following
actions: |
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Reducing waste and consumption of
non-renewable resources. We promote and
participate in recycling programs in our
communities. We are committed to re-usable
packaging, reduced packaging, and water and
energy conservation. |
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Encouraging environmentally sound
cleaning and store maintenance programs.
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There businesses that we depend on
to assist us in creating an outstanding retail and
wholesale shopping experience for our customers.
We view our trade partners as allies in serving
our stakeholders. We treat them with respect,
fairness and integrity, and expect the same in
return. |
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Satisfying all of our stakeholders
and achieving our standards is our goal. One of
the most important responsibilities of Dalyan
Seafood leadership is to make sure the interests,
desires and needs of our various stakeholders are
kept in balance. We recognize that this is a
dynamic process. It requires participation and
communication by all of our stakeholders. It
requires listening compassionately, thinking
carefully and acting with integrity. Creating and
nurturing this community of stakeholders is
critical to the long-term success of our
company. |
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